Frequently Asked Questions
Everything you might want to know before your first visit.
›How do I book an appointment?
Use the Book Appointment page, or call us at +91 9038352231. We typically confirm within a few minutes during business hours.
›Do you offer home visits?
Yes — we offer home visits across most parts of Kolkata for select services. Mention your area while booking and we'll confirm availability.
›What services do you provide?
Veterinary care, grooming, behavior training, boarding, pet food and supplies, and aquarium services.
›Is your team experienced?
Yes. Our vets, trainers and groomers are highly professional with hands-on experience across cats, dogs, birds and aquatic pets.
›What payment methods do you accept?
Cash, UPI, debit and credit cards. For longer packages and boarding, we can share a payment link in advance.
›What if I need to cancel or reschedule?
Free rescheduling is available up to 4 hours before the appointment. See our Cancellation & Refund Policy for full details.
›What should I bring to my first visit?
Bring any prior medical records, vaccination cards if available, and your pet's regular food if they have dietary preferences.