Privacy Policy

This Privacy Policy describes how PawHaven Kolkata ("we", "us", "our") collects, uses, and shares information about you when you use our website, book an appointment, or otherwise interact with our services.

1. Information we collect

We collect information you provide directly to us, including:

• Contact details such as your name, phone number, email and address.
• Pet details such as species, breed, age and care notes that you share.
• Messages and inquiries you send through our contact or booking forms.
• Account information if you create a staff or customer account.

2. How we use information

• To schedule appointments and provide the services you request.
• To communicate with you about bookings, follow-ups and service updates.
• To improve our services, website and customer experience.
• To comply with applicable laws and resolve disputes.

3. Sharing of information

We do not sell your personal information. We may share limited details with trusted service providers (for example, secure cloud and database providers) strictly to operate our services, and where required by law.

4. Data retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, and maintain accurate care records for your pet.

5. Your choices

You may request access, correction, or deletion of your personal information by contacting us. We will respond within a reasonable time.

6. Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date.

9. Contact

For any questions about this policy, email us at sarkardeep92@gmail.com or call +91 9038352231.