Terms of Service
Last updated: June 2026
These Terms govern your use of the PawHaven Kolkata website and services. By using our services, you agree to these Terms.
1. Services
We provide veterinary, grooming, training, boarding, pet food and aquarium-related services. Specific service details, timings and pricing may change from time to time.
2. Bookings
Appointments are subject to availability. We will confirm your booking by phone, message or email. Please arrive on time; late arrivals may result in rescheduling.
3. Owner responsibilities
- Provide accurate information about your pet's health, behavior and history.
- Ensure vaccinations are up to date where required for the service.
- Supervise your pet on premises and follow staff instructions.
4. Veterinary care
Our team will recommend a course of care based on the information available at the time of visit. You remain responsible for decisions about your pet's care. In emergencies, we may take reasonable action in your pet's best interest while attempting to reach you.
5. Payments
Fees are payable as quoted at the time of booking or service. Additional services requested or required during a visit may be billed separately.
6. Cancellations and refunds
See our Cancellation & Refund Policy for details on rescheduling, cancellations and refunds.
7. Limitation of liability
To the maximum extent permitted by law, our liability for any claim arising out of the services is limited to the fees paid for the service in question. We are not liable for indirect or consequential losses.
8. Website use
You agree not to misuse our website, attempt to gain unauthorized access, or interfere with normal operation. Content on the site is for general information only.
9. Changes
We may update these Terms from time to time. Continued use of our services after changes means you accept the updated Terms.
10. Governing law
These Terms are governed by the laws of India. Any disputes shall be subject to the courts at Kolkata, West Bengal.
11. Contact
Questions about these Terms? Email sarkardeep92@gmail.com or call +91 9038352231.